Issue Management: A Primer (Electronic Version)

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The Electronic Version is licensed for use and distribution within your organization.

This 12-page primer covers the key concepts, principal participants, issue life cycle, public interface, and operational requirements of a Issue Management process.

Table of Contents

Issue Management Defined.................................................Page 2

Issue Life Cycle Management .............................................Page 3

Principal Internal Roles in Issue Management..........................Page 6

External Interface with Key Audiences...................................Page 7

A Workflow Example.........................................................Page 8

Operational Requirements for Issue Management Success.........Page 12

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